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Mark Musick, CEOUntil Schedule Express came into the picture. Developed by public safety management experts Informer Systems, Schedule Express is a fully-featured digital workforce management system that automated the entirety of the Clark County Detention Center’s scheduling workflow processes. With a workforce consisting of 1,500 correction officers, managing the schedule was a nightmare. Within six months of deploying Schedule Express, the 24 to 30 supervisory staff it previously took to manage the schedule were reduced to about four total people with a staggering 73 percent reduction in labor costs. After the move from manual to digital automation, the four people that were spending 4-6 weeks every quarter creating the next shift bid were reduced to a single lieutenant for a four to five day period.
In the unique marketplace that is public safety, the ability to deliver the need of the customer is very exacting. While scheduling in its generic sense is not complicated, scheduling in its public safety sense is extremely complicated.
Built and bred for public safety environments, Informer Systems has the ability to understand the very unique and complicated scheduling operations that are related to corrections
Musick points out that the single common denominator across all correctional facilities in the U.S. is that none of them operate the same. Every correctional facility has unique scheduling policies, procedures, rules, regulations, and collective bargaining agreements. “It’s these documents that dictate how a correctional facility is supposed to operate in relation to the scheduling of their workforce. Our area of expertise lies in indoctrinating ourselves into that environment that the correctional facility is operating under,” says Musick. They extract the agency’s workforce management scheduling processes and in turn custom-configure the Schedule Express application to that agency’s exacting operations.
With additional components to add, Informer Systems’ vision is to become the full end-to-end public safety workforce management solution from off duty to on duty, from clocking in to clocking out, all the way to direct integration to payroll.
“Built and bred for public safety environments, Informer Systems has the ability to understand the very unique and complicated scheduling operations that are related to corrections,” says Mark Musick, CEO of Informer Systems. By going from a paper intensive scheduling environment to the digital automated solution Schedule Express, correctional facilities can significantly reduce the risks, costs, and complexities of scheduling and deploying their personnel. But an even bigger benefit is the return on investment reflected in the consistent 40 to 60 percent reduction in labor costs. Currently, Informer Systems’ Schedule Express has been deployed all across the country.
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Company
informer systems
Headquarters
San Mateo, CA
Management
Mark Musick, CEO
Description
Informer Systems offers Schedule Express, a fully featured workforce management system that automates all of the scheduling workflow processes within corrections facilities. As public safety scheduling experts, Informer Systems has the ability to understand the very unique and complicated operations that are related to corrections. The company’s area of expertise lies in indoctrinating themselves into the environment that the correctional facility is operating under, in the areas of scheduling policies, procedures, rules, regulations, and collective bargaining agreements. They are able to go in and extract the facility’s workforce management information and custom-configure the Schedule Express application to that facility’s operations
